Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

• You can return items within 30 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Downloadable or digital products

• Customized or personalized items

• Final sale or clearance products

• Perishable goods (if applicable)

Return Process

To initiate a return:

1. Contact us at service@contractortooldepot.com  with your order number and reason for the return.

2. We will provide instructions and, if applicable, a return shipping label.

3. Once we receive and inspect the returned item, we will notify you regarding your refund or exchange.

Refunds

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).

Exchanges

We offer exchanges for defective, damaged, or incorrect items. Please contact us within 7 days of delivery to arrange an exchange.

Return Shipping

• Customers are responsible for return shipping costs unless the product is damaged or incorrect.

• We recommend using a trackable shipping service for all returns.

Contact Us

If you have any questions about our return policy, please reach out:

Email: service@contractortooldepot.com
Phone: +852 54400147